Please review our refund and cancellation policy before using our price comparison services.
This Refund Policy explains the circumstances under which refunds may be available for services provided through PayLiveBill.Online. By using our website or requesting our price comparison services, you acknowledge and agree to this policy.
PayLiveBill.Online operates as an independent third-party price comparison service. We assist customers with comparing available insurance prices across providers and charge a service fee for providing this service.
We are not an insurance company, insurance agent, insurance broker, or representative of any insurance provider.
A service fee of $4.79 may be charged for each price comparison we carry out. This fee is separate from any amount owed to an insurance company or other payment recipient.
The service fee covers the administrative and comparison services provided by our company.
Refund requests may be considered when our service has not been successfully provided or when a charge was made in error due to an issue attributable to our service.
Each refund request is reviewed individually. Approval of a refund is not automatic and may depend on the circumstances surrounding the charge.
Once our price comparison has been completed and the comparison results have been successfully provided, the service fee is generally non-refundable.
Customers should carefully review the comparison results provided before deciding to purchase a policy.
If you believe that you have been charged more than once for the same service or that an incorrect charge has been made, please contact us as soon as possible.
We may request charge information in order to investigate the issue and determine whether a refund or adjustment is appropriate.
If you wish to cancel a requested price comparison, please contact us as soon as possible before the service has been completed.
Cancellation requests received after the comparison has been completed may not qualify for a refund of the service fee.
PayLiveBill.Online does not control the policies, pricing, refund procedures, or billing practices of insurance companies or other third parties.
If your request concerns an amount paid directly to an insurance company, you may also need to contact that insurance company regarding its own refund or billing policies.
If a refund is approved, the refund will generally be issued using the original payment method where reasonably possible.
The time required for a refund to appear in your account may depend on your bank, card issuer, or payment provider. We do not control the processing times of these third parties.
A refund may not be available where the requested service has already been completed, where the charge was authorized by the customer, or where the issue resulted from information supplied incorrectly by the customer.
Refunds may also be unavailable for circumstances outside our control, including interruptions or failures involving third-party technology providers, financial institutions, or insurance company systems.
To request a refund or report a billing issue, please contact our customer support team by phone.
To help us investigate your request, you may be asked to provide information such as your name, date of the request, amount charged, and other details necessary to identify the charge.
Please do not provide sensitive financial information through unsecured communication channels unless specifically requested through an appropriate secure process.
We may update this Refund Policy from time to time to reflect changes to our services, business practices, or applicable requirements.
Any updated version will be posted on this page with the revised effective date where appropriate.
If you have questions about this Refund Policy or believe there is an issue with a charge made through our service, please contact us.